COVID-19 Shawcity Company Update

UPDATED: 7th July 2020

As a supplier to many organisations working across Critical National Infrastructure sectors, Shawcity remains fully operational as a business to ensure we can fulfil our customer needs in terms of health and safety monitoring. 

The Shawcity team is available now via phone, email and video calls to help businesses to deliver site re-openings following shutdowns. We can also offer site visits, conducted within current guidelines. To remain safe and stay competitive speed will now be of the essence for many businesses, so please click here the for full details and guidance on site re-opening and contact us if you need any assistance or advice.

During the COVID-19 situation, we are offering customers FREE contact-free courier collection and delivery to help with any instruments they need to send in for servicing, calibration or repair. This offer also extends to customer hires. We can arrange collection and delivery to any work or home address in the UK. If customers don't currently have access to a printer, our courier can also supply the required labels.

Our Warehouse and Service Centre are both functioning as normal, whilst adhering to government guidelines on social distancing and hygiene to contain the risk of coronavirus contamination. Stock levels including spares, parts and accessories and calibration gas are currently good and we are still able to offer instrument calibration, servicing and repairs.

All of our normal contact details, such as direct dial phone lines, the main switchboard and personal email addresses are functioning as normal and are being constantly monitored, so do get in touch in the usual way if you need any help or advice.  

Our main contact details are: Tel: 01793 780622 or email: info@shawcity.co.uk.

Our current working practices 
For staff working within our business premises we have introduced contactless door entry, social distancing signage and floor markings, further robust cleaning routines, particularly in high contact areas, and have plentiful supplies of gloves as well as sanitiser, hand washing materials and paper towels. All staff record their temperature every day upon entering the building. 

All employees are abiding by the government 2m social distancing guidance to reduce interactions and avoiding public transport. We have restricted visitors to the premises to contactless couriers only, who remain outside at all times. All deliveries are sanitised on arrival and again before dispatch.

Customer training
We have postponed all of our upcoming one-day training courses for customers on Noise, Air Quality and Vibration in the workplace until further notice. If you had booked a place you are entitled to a full refund or to transfer your booking to a date later in the year. If you have any training queries, please email: marketing@shawcity.co.uk.

Exhibitions and events
All of our upcoming exhibitions and public-facing events until at least October 2020 have either been postponed or we have withdrawn from to enable us as a team to continue social distancing.

Health & safety is more important than ever
A key concern is to assure our customers that we are committed to supporting any and all businesses where health and safety protection is an issue and sometimes life-critical. Safety in the workplace is always our number one priority and no-one should ever feel it is something they have to compromise on.

Please do not at any point feel like you could or should cut corners in terms of your detection and monitoring instruments to save money on calibration or servicing or if there is a concern or problem. If you find yourself in a situation where you are worried about the financial cost, please get in touch. We’re here to help and we can discuss all of your options. Please also remember our impartial advice is always free and unlimited.

Mask wearing and fit testing 
As a direct response to the disposable RPE shortage, some industries are now exploring switching to reusable half- and full-face masks, where possible. It is critical to remember, however, that these must be selected to make sure they are appropriate for the application and then sized, fitted correctly and tested by a competent fit tester using the appropriate equipment. Contact us if you need any further guidance on fit testing.

Stay in touch 
With instrument customers across the UK and Ireland as well as sensor customers across the EMEA region, we recognize that everyone is in a different situation and the challenges you face will vary. Rest assured that the team at Shawcity are fully committed to supporting you.

If you have any questions or worries on any aspect of health & safety monitoring in the workplace or are looking for any technical support - whether you are a Shawcity customer or not - please don’t hesitate to get in touch with us for free, unlimited advice: info@shawcity.co.uk or call 01367 899553.

We hope you, your colleagues and families all remain in good health.