Technical Support

How can we help?

Shawcity offer free expert and impartial technical support for the lifetime of your instrument or duration of hire.

If you would like technical support, please try to ensure you have your instrument and/or the serial number to hand.

How to contact us?

Fill out our contact form

Call us on Tel: 01367 899553 during office hours*

Email your enquiry to and we will get back to you within 24 working hours

*Our normal office hours are 8.30am-5.00pm Monday-Thursday and 8.30am-4.00pm Fridays.

Product Manuals

If you need to view or download the Datasheet or User Manual for your instrument, use the Search Bar on our website to locate your product.

All related documents are found at the bottom of each product page. If you cannot find the information you require, please contact us via the options above and we will be happy to assist you.

Product Enquiry
Hire Enquiry
Service or Calibration Enquiry
Repair Enquiry
Technical Support

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